Terms of Service
THIS STANDARD SERVICE AGREEMENT (“Agreement”) will authorize North American Power and Gas to serve as the undersigned Customer’s retail electricity supplier in the territory of The Connecticut Light and Power Company or The United Illuminating Company (each a “Local Utility”) as applicable. The services provided by North American Power and Gas to the Customer are governed by the terms of this Agreement. This Agreement has been approved by the Connecticut Department of Public Utility Control (“CT DPUC”).
SERVICE: North American Power and Gas will supply all the electricity that the Customer needs for its home or business (“Supply Service”). North American Power and Gas is a retail supplier of electricity and is not affiliated with the Customer’s Local Utility. The Local Utility will continue to deliver electricity to the Customer’s home or business (“Distribution Service”), read the Customer’s meter, bill the Customer, and make repairs. The Local Utility also will respond to emergencies and will remain the Customer’s point of contact in the case of a power outage.
TERM: North American Power and Gas will begin providing Supply Service under this Agreement when the Local Utility switches the Customer’s account to North American Power and Gas. Electric service will begin upon the first meter reading following the date on which the Local Utility successfully changes the Customer’s account to North American Power and Gas. This process may take up to ninety (90) days. The Customer’s Supply Service with North American Power and Gas will continue on a month-to-month basis until the Customer chooses to switch to another service provider and its Local Utility successfully changes the service.
RATE: North American Power and Gas offers a variable rate for electricity which may be adjusted on a monthly basis. The rate may increase or decrease to reflect price changes in the wholesale power market. The Customer agrees and understands that the potential savings can fluctuate from month to month. The current rate will be posted on the website www.napower.com
BILLING: The Customer will still receive one monthly bill from its Local Utility for the Supply Service provided by North American Power and Gas and the Distribution Service provided by its Local Utility. The Customer will continue to pay its Local Utility directly. The Customer should direct any questions regarding the bill to its Local Utility.
EMERGENCY: In the event of an emergency such as a power outage, the Customer should call its Local Utility: CL&P at 800-286-2000 or UI at 800-722-5584
ASSIGNMENT: North American Power and Gas reserves the right to assign the Supply Service and this Agreement at the discretion of North American
Power and Gas at any time without notice.
CUSTOMER INFORMATION: The Customer agrees to allow its Local Utility to release certain information to North American Power and Gas that will be needed to provide electric supply to the Customer. This may include Customer usage, payment history and credit information.
CUSTOMER COMPLAINTS: If the Customer has any questions or concerns regarding this Agreement or the electric supply provided by North American Power and Gas, they should call (888) 313-9086.
TERMINATION: The Customer shall be obligated to pay for the electricity provided by North American Power and Gas according to this Agreement prior to the effective date of any termination. The Customer may terminate this Agreement by written notification to North American Power and Gas at least thirty (30) days prior to the intended termination date. The termination will not become effective until the Customer’s Local Utility successfully switches the Customer to the new service provider of the Customer’s choice. Until that occurs, the Customer’s obligations under this Agreement remain in full force and effect.
CUSTOMER SERVICE PLAN: The Customer acknowledges that it has received and read the Customer Service Plan of North American Power and Gas. The Customer Service Plan may be modified from time to time in accordance with CT DPUC regulations.
RESCISSION: Customer has the right to rescind this Agreement within three (3) business days after the date on which the Customer enrolls with North American Power and Gas. To rescind this Agreement, please call (888) 313-9086 or email us at customercare@napower.com.