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Common Questions


How Easy is it to switch?
It's even easier than you think. Just take a few moments to enter your account information on our site or speak with one of our enrollment specialists, and we'll take care of the rest.
Who is responsible for my service?
You'll notice your new low supply rate with North American Power. Your utility will continue to service your energy lines, deliver your energy, and respond to any emergencies, just as they always have.
What happens after the introductory rate?
North American Power offers a monthly variable, market-based product, which means that we buy electricity every day on the open market and use that price to set our rate. Your rate can vary each month based on the market rate and other factors. Your rate may be higher or lower than the utility and we cannot guarantee monthly savings. You are free to cancel at any time as there are no cancellation fees so it's in our best interest to offer the most competitive rate to keep you as a customer.
Is there any cost to enroll?
North American Power does not charge any fee to enroll.
Who do I pay?
Depending on your meter read date, it may take 1-2 billing cycles before you begin to receive North American Power's supply rate.

cleangas™

We created cleangas™ so millions of households can enjoy great low rates on better energy choices. Our standard cleangas™ product includes a 25% carbon offset, so it's as good for the planet as it is for your wallet.

Want to go green and save green? With 100%cleangas™, the gas we supply has 100% of the carbon emissions offset through Carbon Credits. PLUS, with 100%cleangas™, you'll also receive FREE, unlimited access to our Renewable Energy REwards savings program, with deals and discounts at over 300,000 merchants nationwide.

  • Why Carbon Offset?
  • See the Impact
  • Service Areas

Because we all deserve
to breathe easier.

Our 100% cleangas customer offsets carbon dioxide pollution by 13,600 pounds per year.

When you purchase Carbon Offsets you are ensuring a brighter future for us all.
Natural gas is the cleanest of the fossil fuels. It produces little pollution, mostly in the form of carbon dioxide. When you purchase cleangas™ we buy carbon credits to offset what little CO2 natural gas produces in an amount equal to 25% or 100% of your energy consumption. The money that pays for carbon offsets is often used to fund projects like those that work to remove CO2 from the air we breath.

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Your Personal Website

With your personal napower.com website you will be able to get customers by sharing. Just share the site with family, friends and neighbors and you'll be on your way to financial freedom. Your site will make sure that you get credit for each and every customer you gain. And, you can manage all those customers on your NAPower Office™.

Your personal website is FREE once you start a business with North American Power