Whether you have questions about your account, billing, contract status, or the transition itself, we're here to help.
What's Changing?
The good news is, not much!
- Effective Sept. 1, 2026, North American Power is no longer offering new fixed-rate plans. Customers will continue to be served under the terms of their existing contract, but some may have the option to select a new fixed-rate plan with Constellation.
- As North American Power systems and customer operations combine under Constellation, you may notice some small changes to certain communications, account processes, or customer service experiences. Rest assured, we’ll communicate any important changes that may impact your account.
What's Staying the Same?
Our goal is to make this experience as seamless as possible.
- Your electricity service will continue without interruption, and your existing contract terms will remain in place until their scheduled expiration date.
- We will continue to provide account notifications and alerts when your fixed-rate plan is up for renewal, advising you of the options available.
- North American Power is still your provider, and you will continue to see us listed as your supplier on the supply portion of your electricity bill.
- You will still receive the same great service from Customer Care representatives, available to help answer all of your questions.
