Frequently Asked Questions

Constellation provides residential customers with innovative energy supply choices, an array of services and tools, and rewards and benefits. We offer a variety of residential plans that provide flexibility, predictability, access to renewable energy and other features. Our energy management tools keep you informed to help you make smarter energy choices.

Millions of residential customers trust Constellation as their electricity and natural gas supplier in competitive energy markets. We work hard to earn your trust with competitive rates, innovative plans, and energy-efficient home solutions with best-in-class customer service.

Constellation is the largest private-sector power producer in the world and the nation's largest producer of clean and reliable energy. Our leading competitive retail energy supply business serves over 2.5 million customer accounts nationwide. 

North American Power is now a part of Constellation. As part of the transition, customer accounts and support systems are being integrated with Constellation's while continuing to serve North American Power customers. 

In most cases, no action is required. If any action is needed for your account, you'll receive direct communication from North American Power with instructions.

No. Your electricity service will continue without interruption during the transition.

North American Power will continue to serve customers throughout this transition.

No, your NA Power ID and utility account information will remain the same.

Your bill will not look different. North American Power will still be listed as your supplier in the supply portion of your bill.

No. The Terms of your existing electricity contract remain in effect until contract expiration.

To update your contact information, please email Customer Care at customercare@napower.com or call 888-313-9086.

Rest assured that in the weeks prior to the end of your fixed-rate term, you'll receive information in the mail from North American Power explaining the options available to you, including what will happen if you take no action. Customers currently enrolled in a fixed-rate plan will have the Terms of their agreement remain in effect until contract expiration.

Effective Sept. 1, 2026, North American Power no longer offers new fixed-rate options to customers. However, in some markets, you may be able to select a new fixed-rate plan with Constellation. You can find out more about the areas Constellation serves here.

Yes, you may be able to switch to a new provider, including Constellation. Contact Customer Care to learn more about your options. 

Your contract information can be found in your enrollment documents, renewal communications, or by contacting Customer Care.

If you move to a new address before the end of your term, your fixed rate with North American Power will automatically discontinue, unless you’re moving within the same utility territory and you’ve made arrangements with your utility to transfer your NAP contract to your new address. Regardless of whether or not you transfer your service, NAP will not assess an early termination fee. 

North American Power’s customer service line will not change.

Visit the Contact Us page for phone numbers, support hours and additional contact options.

You can find legal disclosures and Regulatory information by visiting the Legal & Regulatory Information section of this website.

Should anything change that affects your account, North American Power will notify you using the contact information associated with your account.

If you have additional concerns, please call Customer Care at 888-313-9086.

Contact your local utility company directly. Utilities are responsible for delivering electricity, restoring outages and maintaining power lines.

No. Power restoration is handled by your local utility.