What Happens After You Enroll?

Within 24 hours you’ll receive a Welcome email from North American Power confirming your energy enrollment request, the plan you chose and the address at which you’ll receive our service.  We’ll begin putting together a Welcome Kit that you should receive in the mail within 5-7 business days with all your relevant documents like a Welcome Letter, Terms of Service and more (don’t worry you’ll also get these digitally in your Welcome email)

In the meantime, our energy specialists will work with your local utility company to queue up your North American Power rate, and confirm your start date. Your start date will depend on the date of your last meter read and the state you live in – in most cases this will take anywhere from 30-60 days from the date of your enrollment .  Once we receive your start date from the utility, we’ll send you a quick email to let you know when you can expect to begin receiving service from us.

As a North American Power electricity or natural gas customer, you’ll continue to receive your electricity or natural gas bill from your local utility – they’ll also continue to maintain the wires, pipes and poles and respond to any outages or emergencies. The only difference you’ll experience is that you’ll see North American Power listed as the energy supplier on your monthly utility bill along with your new energy supply rate.

As part of enrollment for electricity supply you should have been able to fill out a questionnaire about your home electric energy usage for our exclusive home energy report, Understandabill™.   It delivers easy-to-understand data regarding how we estimate you'll likely use electricity on a monthly basis and what you can do to use less.

Being a North American Power electricity or natural gas customer has never been easier or more rewarding and we want you to spread the news! With our Refer-a-Friend program, you can tell friends, family and neighbors about all the great benefits of being a customer including great rates, special offers, and our monthly Understandabill! Start sharing today and you’ll receive $25 gift card for everyone who refer who becomes a customer and your referrals will receive a $25 gift card too! Click here for more information.

Also you’ll receive our quarterly newsletter filled with useful energy saving tips, special offers, product recommendations and more.